Please handle it carefully to avoid misunderstandings:
- Politely let the customer know that their request is not included in the current job scope.
- Explain the job scope clearly and let them know you will complete the service as originally booked.
Important!
- Do not perform any extra tasks without approval
- Do not accept direct payment from the customer for additional work
Do you still need help?
No, all good now.
Yes, I still need help.