Please follow these steps to handle it properly:
- Ask the customer for the reason why they want to cancel the job.
- Inform them that cancelling on the spot may result in a cancellation fee.
-
Politely let the customer know you are ready to start the service as booked.
-> If the customer refuses the service, do not proceed — report the cancellation immediately.
Important!
- If you have already started the service, notify support team for price adjustment
- Proceed with the job if instructed by support team.
Do you still need help?
No, all good now.
Yes, I still need help.