Please follow these steps to handle it professionally:
You can do this by:
- Politely informing the customer about the remaining balance
- Asking if they are aware of the outstanding amount
- If the customer agrees to pay the balance, you may proceed with the job once payment is complete or confirmed.
Important! If the customer refuses to pay, seems confused, or is unsure: Do not proceed with the job.
Report the issue to your coordinator and also create a ticket for the support team below and wait for instructions.
Do you still need help?
No, all good now.
Yes, I still need help.