Please follow the instructions based on the scheduled booking time:
If the booking is today and less than 1 hour away:
Inform the customer that rescheduling is not allowed within 1 hour of the scheduled time.If the booking is today and more than 1 hour away:
Inform the customer that any change to the booking time must be requested through the App.
Tell the customer:
“Please use the App to request a time change. This is subject to availability in the system.”If the booking is for tomorrow or a future date:
Inform the customer that they must submit a reschedule request through the App.
Tell the customer:
“Please use the App to request a time change. This is subject to availability in the system.”
Important! Do not confirm any time change until it is approved and updated in the system. If no change is made in the App, the original booking time remains.
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