Please follow the instructions based on the scheduled booking time:
- Inform the customer that rescheduling is not allowed within 1 hour of the scheduled time. Otherwise, a cancellation fee may apply.
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If the customer still wants to reschedule:
- Tell them that any change must be requested through the App.
- Say: “Please use the App to request a time change. This is subject to availability.”
Important:
- Do not confirm any time change until it is approved and updated in the system.
- If no change is made in the App, the original booking time remains.
Do you still need help?
No, all good now.
Yes, I still need help.