Here’s what to do if you’re stuck at the gate or security:
- Speak politely with the security guard and follow their instructions for entry.
- Call or message the customer and ask them to inform security to allow you in.
Some communities (such as Emaar, Dubai Properties, and Nakheel) may require a gate pass or permit. Make sure this is arranged in advance and always carry your Emirates ID for verification.
Do you still need help?
No, all good now.
Yes, I still need help.