Please follow the instructions below when you reach the customer's home:
- Make sure you are at the correct address, ring the main doorbell, and check the job details in the app for specific entry instructions (e.g., gate codes or side doors), wait 5 minutes.
- Press the “Notify Customer of Arrival” button in the app and wait another 5 minutes.
- Call or message the customer to let them know you are outside.
- Allow 30 minutes from the booking start time for the customer to open the door.
If the door remains closed after the wait period, confirm the customer is a "No-Show". Notify your coordinator to submit a cancellation request immediately. You can leave the site after the cancellation request is confirmed.
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